Questions & Answers

Are all your pieces handmade?

Yes. Every LEOO piece is individually handmade in our studio in Hungary.

Because of this, no two pieces are ever exactly alike. Small differences in shape, glaze and colour are part of what makes each piece unique.

 

Will my piece look exactly like the photos?

It depends on the type of piece you're purchasing. Every product page clearly states which type it is.

One of a Kind

You will receive the exact piece shown in the photographs. There is only one like it.

Handmade Collection

These are part of our permanent core collection. Your piece will be handmade in the same design as shown, but small variations in shape, glaze and colour are a natural part of the handmade process.

Limited Edition

These pieces are produced in strictly limited quantities. Once the edition is sold out, it may never be made again. As each piece is handmade, small variations in shape, glaze and colour are to be expected.

Made to Order

Your piece will be handmade especially for you after you place your order. Production time is shown on the product page. Because every piece is made by hand, slight variations in shape, glaze and colour are part of the making process.

These subtle differences make every LEOO piece unique.

 

Why are handmade pieces all slightly different?

Every piece is made by hand, not by a production line.

Small variations in shape, glaze and colour are a natural part of the making process. We don't see them as imperfections, but as the unique character of handmade ceramics.

 

How do I know if a piece is One of a Kind or part of a collection?

Every product page clearly states what type of piece you are purchasing.

  • One of a Kind — You will receive the exact piece shown in the photographs. There is only one like it.
  • Handmade Collection — The piece is handmade in the same design as shown, but small variations in shape, glaze and colour are part of the handmade process.
  • Made to Order — Your piece will be handmade especially for you after you place your order. Production time is shown on the product page.

Are your ceramics food safe?

Yes.

All functional LEOO ceramics are glazed with food-safe glazes and fired at high temperatures.

 

Can I use them in the dishwasher or microwave?

Yes.

However, like all handmade ceramics, we recommend hand washing whenever possible to help preserve their beauty for many years.

 

Where are your pieces made?

Everything is handmade in our shared workshop in Hungary.

We design, make, glaze and pack every order ourselves.

 

Do you make custom pieces?

Yes, occasionally.

We are happy to create custom pieces when our schedule allows. Please get in touch to discuss your idea.

 

Where do you ship?

Currently we ship within the European Union.

 

How long will my order take to arrive?

Ready-made pieces are usually shipped within a few working days.

If an item is made especially for you, the estimated production time will always be shown on the product page.

 

How do you package fragile ceramics?

Every order is carefully packed by hand to ensure it arrives safely.

We use only environmentally friendly packaging materials and never use plastic in our packaging. Whenever possible, we choose recyclable and paper-based materials.

 

What happens if my order arrives damaged?

Although we pack every parcel with great care, accidents can happen during shipping.

Please contact us within 48 hours of delivery and include a few photos of both the damaged item and the packaging. We'll make it right as quickly as possible.

 

Can I return my order?

Yes.

Standard, unused items may be returned within the return period in accordance with our Returns Policy.

Please note that custom-made or personalised pieces are created especially for you and cannot be returned unless they arrive damaged or faulty.


What is LEOO?

LEOO is more than a ceramic brand.

It is a shared creative studio where different makers create their own worlds through handmade objects.

Why is it called LEOO?

The studio is named after our dog, Leo, whose playful personality inspired the name from the very beginning.

Who creates LEOO?

LEOO Art Studio brings together five independent creative worlds.

  • LEOO — Laci&Panni's playful porcelain animals and everyday objects.
  • DODO — Panni's world of collectible characters, Memory Keepers and ceramic art.
  • DANO Ceramics — handmade ceramics by Dano.
  • no.Pank — Panka's creative world.
  • LETTI — Letti's playful little creations.

Five creators. Five worlds. One shared studio.

Can I follow your work online?

Absolutely.

Each creative world has its own story to tell. While they all belong to LEOO Art Studio, each brand shares its journey through its own social channels. Follow along to see new collections, behind-the-scenes moments and works in progress.